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The Hāpai Access Card


The card aligns to the social model for disability and the UN's definition of disability. The 'Access Card' has been operating for 10 years in the UK and 2 years in Aotearoa New Zealand. It has seen tens of thousands of disabled people get better accessibility through participating businesses.

How does it work?

A disabled person applies for a card providing evidence of the barriers they face when engaging in the community. Based on the application a card is issued which shows the icons (pictures) that relate to the person's barriers. The card scheme has nine icons (go to webpage for descriptions) which cover the most frequent barriers. The card costs NZ$30 for 3 years. (Note the example below shows all the icons, but an issued card will only have a few).​

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By presenting their card the person can expect to receive a customer experience that reflects the icons on the card. In many participating businesses the cardholder can get a discount, and where the card shows that the cardholder needs a carer, the carer will get a free entry/ticket.

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