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Fully Certified
Tāmaki Paenga Hira Auckland War Memorial Museum
General Information
The Auckland Domain, Parnell, Auckland 1010
09 309 0443
Opening Times - Check before visiting as might change
Monday, Wednesday, Thursday and Friday 10:00 a.m. to 5:00 p.m.
Tuesday 10:00 a.m. to 8:30 p.m.
Saturday and Sunday 9:00 a.m. to 5:00 p.m.
Please check our website for any updates.
Overview
The Museum is a war memorial for the province of Auckland and holds one of New Zealand's top three heritage libraries. It has pre-eminent Māori and Pacific collections, significant natural history resources and major social and military history collections, as well as decorative arts and pictorial collections.
Notes for Cardholders
Free companion ticket available for cardholders with a +1 icon.
To make a booking for yourself and your essential companion please contact the Bookings Office at +64 9 306 7048.
Standing and Queuing
Some exhibitions are ticketed. To minimise the time your family spends in line, we suggest that you purchase tickets online before your visit and bring your printed tickets with you. If there is a queue, please show your card to our staff and have a seat; we will serve you at your seat.
Level Access
All areas of the Museum can be accessed by wheelchair users with the exception of the whare rūnanga Hotonui.
The Grand Foyer Entrance has a revolving door that can be slowed to accommodate mobility equipment.
Wheelchairs may be borrowed from both the Grand Foyer and Te Ao Mārama/South Atrium. Please note that wheelchairs cannot be booked or reserved ahead of time.
Groups: If you are in a group of five or more who are using mobility equipment, please contact our Bookings Office before your visit so we can support your group to enter the building, this may include opening the side door and the use of temporary ramps.
Bookings Office: +64 9 306 7048
Email: bookings@aucklandmuseum.com
Our new accessibility virtual tour helps our visitors with mobility restrictions or those who use wheelchairs, or have other needs to plan their visit. It covers the access routes of the ground floor of the Museum from parking and public transport areas as well as the car parks, and has information about lifts, ramps, accessible eating areas, accessible toilets, rest areas, lockers, and much more.
Accessibility Virtual Tour link:
https://www.aucklandmuseum.com/visit/visit-plan-your-visit/visit-plan-your-visit-access/virtual-accessibility-tour
Distances
Our building is large, however, there is plenty of seating throughout that you are welcome to use.
We have two dedicated drop-off and pick-up mobility parking spaces with accessibility ramps. These are located on the west side of the Museum and are the closest carparks to the Memorial Entrance. These are for drop-off and pick-up only with a maximum stopping time of ten minutes.
If you need to use a mobility park, we recommend that you drop off passengers at the two drop-off and pick-up parks and then park for the duration of the Museum visit at the South Atrium mobility parks.
If the South Atrium mobility carparks are full, there are five additional paid mobility parking spaces in the Museum’s underground carpark.
See the map of the carpark locations here:
https://www.aucklandmuseum.com/aucklandmuseum/files/41/41f242ee-11b0-4b4f-9ab0-3b0ad268c8a3.png
Urgent Toilet Access
Toilets are located on the ground floor of the Grand Foyer, in Te Ao Mārama, the Kai Room, and are also available on Level One and Level Two.
There are four accessible toilets in the Grand Foyer and four accessible toilets within the South Atrium and Level One.
There are gender-neutral toilets located within the Kai Room, Level One – Weird & Wonderful, and Level 2 – Library.
Disability Assist Dogs
We comply with the NZ law with respect to Disability Assistance Dogs. Certified disability assistance dogs are welcome at Auckland Museum when supporting your visit. Please ensure your dog wears the appropriate coat and you can provide a valid ID card.
The staff will offer you water for your dog and will indicate the nearest place for the dog to relieve itself if required.
Essential Companions
Essential companions can obtain complimentary tickets to paid exhibitions, events, and programmes they are attending with the ticket holder. The intent is to remove barriers for visitors who require an essential companion to support their attendance.
To make a booking for you and your essential companion please contact the Bookings Office at +64 9 306 7048.
Difficulty Accessing Visual Information
Through training, the staff are well-informed about adapting their communication and assisting individuals who are blind or have low vision. They can assist you to a seat and guide you to the toilet if required.
Difficulty Accessing Audible Information
Watch our NZSL video to plan your visit, and learn about our new NZSL Online Hub. In the Hub, you can discover more about interesting displays within two of our newest galleries, through NZSL videos on your own device. We are working on more NZSL tours, so watch this space.
View NZ Sign Language info and guides here:
https://www.aucklandmuseum.com/visit/visit-plan-your-visit/nzsl
Through the training that the staff have done with the Hāpai Access Card, they are aware of how they can modify how they communicate with you. This includes making sure you can see their face when speaking, speaking clearly, use of pen and paper and being patient. The staff are aware of the NZ Relay service, so please use this if you think it appropriate when ringing if needed.
Hidden Disabilities
The Museum can be a confronting place for those with sensory sensitivity. We tend to be quieter between 3pm and 5pm on weekdays during term time. February and December before Christmas are the quietest months.
Quiet hours are available for some exhibitions. To help you plan ahead, we have a map outlining different sensory levels of our spaces in the Museum.
Visit the link below to see the Sensory Map:
https://www.aucklandmuseum.com/getmedia/9dcb2ee2-6ad8-4849-9b43-06a2cc89229c/AM_SensoryMap_A4_05.pdf
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