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Fully Certified
Virtual & Retro
General Information
208 Havelock Street, Ashburton 7700
022 648 2418, bookings@virtualandretro.co.nz
Opening Times - Check before visiting as might change
Friday: 3 PM–7 PM, Saturday: 11 AM–7 PM, Sunday: 11:30 AM–6 PM. Group bookings available at other times on request.
Overview
Canterbury Premier Virtual Reality Arcade – Over 80 VR games, experiences, and escape rooms!
Notes for Cardholders
Extra time for VR escape rooms, eSports, Xbox, and simulators is available for VR customers who need a break.
Bookings Recommended: To ensure availability, we recommend booking in advance, especially during peak hours.
How to Book: Book online at www.virtualandretro.co.nz or call us at 022 648 2418.
Walk-ins Welcome: While bookings are encouraged, we also welcome walk-ins based on availability.
Standing and Queuing
Multiple chairs and sofas are available. Swivel chairs for VR are available upon request.
Level Access
We are located on the 1st floor, up two flights of stairs. Please note that there is no elevator available.
Distances
Street parking is available, and the free West Street car park is located just 50 meters from our venue.
Urgent Toilet Access
Male and female toilets are located down one flight of stairs. There are 2 spaces in the male toilets and 3 in the female toilets.
Disability Assist Dogs
We comply with New Zealand law regarding Disability Assist Dogs. All registered Disability Assist Dogs are permitted entry to our venue. Accepted proof of registration includes either presenting the visitor's Hāpai Access Card displaying the icon shown above, or presenting registration documentation while the dog is wearing its relevant service jacket (coat, vest, or harness).
Essential Companions
Virtual & Retro welcomes all guests who require an essential companion for support. Our team is committed to ensuring a smooth and enjoyable experience by providing seating options throughout the venue. Companions and parents are also welcome to make tea or coffee in the kitchenette and to watch, supervise, or assist the cardholder during VR sessions.
Difficulty Accessing Visual Information
We are committed to providing an accessible experience for guests who may have difficulty processing visual information. Our staff can offer verbal instructions, simplified explanations, and hands-on demonstrations to assist with understanding activities. In the VR Escape Rooms, we can provide extra hints or guidance as needed. Guests are encouraged to inform staff upon arrival or contact us in advance so that we can tailor their experience for maximum comfort and enjoyment.
Difficulty Accessing Audible Information
We can make information available visually by showing options on a screen or using pen and paper for communication.
Hidden Disabilities
We understand that some guests may have needs that are not immediately visible. We do not play loud music on our premises. We are committed to creating an inclusive and comfortable experience by allowing extra time for activities and being flexible with accommodations. Our staff is trained to be patient, discreet, and responsive to individual needs. Guests are encouraged to inform us of any specific requirements upon arrival or contact us in advance so that we can tailor their visit for the best experience.
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