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Fully Certified
Auckland Zoo
General Information
99 Motions Road, Western Springs,
Auckland 1022
09 360 3805 (extension 1 for the information centre)
Opening Times - Check before visiting as might change
Monday to Thursday:
- Summer 9:30 a.m. - 5:30 p.m. (last entry at 4:30 p.m.)
- Winter 9:30 a.m. - 4:30 p.m. (last entry at 3:30 p.m.)
Friday:
- Summer 9:30 a.m. - 5:30 p.m. (last entry at 4:30 p.m.)
- Winter 9:30 a.m. - 4:30 p.m. (last entry at 3:30 p.m.)
Saturday:
- Summer: 9:30 a.m. - 5:30 p.m. (last entry at 4:30 p.m.)
- Winter 9:30 a.m. - 4:30 p.m. (last entry at 3:30 p.m.)
Sunday:
- Summer 9:30 a.m. - 5:30 p.m. (last entry at 4:30 p.m.)
- Winter 9:30 a.m. - 4:30 p.m. (last entry at 3:30 p.m.)
Overview
ABOUT AUCKLAND ZOO
Auckland Zoo (officially opened on 16 December 1922) is a not-for-profit wildlife conservation science
organisation dedicated to its mission ‘to bring people together to build a future for wildlife’, and proud to be part of Tātaki Auckland Unlimited within the wider Auckland Council whānau.
In its 100-year history, Auckland Zoo has evolved to become one of the world’s leading modern zoos and is a winner of numerous national and international awards. Carbonzero (Toitū) since 2016, Auckland Zoo is an accredited member of the Zoo Aquarium Association of Australasia (ZAA) and European Association of Zoos & Aquaria (EAZA), and a member of the World Association of Zoos & Aquariums (WAZA).
In 2022, in celebration of its centenary, it published ‘Auckland Zoo – 100 Years, 100 Stories’ and is the focus of a new television show, ‘Wild Heroes’.
Visit: www.aucklandzoo.co.nz
Notes for Cardholders
Anyone who requires assistance to visit the zoo in the form of a support person will receive entry for that support person free of charge, this applies to day tickets and memberships will receive a free support adult card for each member who requires one.
Our primary carparks are paid parking, but mobility parking is free of charge, and we have a dropoff/pickup bay that allows for even closer arrivals and collections.
Standing and Queuing
For queues we have multiple points of sale where we can assist you with purchasing tickets on busy days. There are seats throughout the zoo to rest at, and many of our viewing points are visible form a seated position for those in mobility scooters or wheelchairs. If you do not have a mobility scooter or wheelchair with you, we have our own fleet: wheelchairs are free of charge, mobility scooters are $15. Each can be booked for 3 hour stints, it is always best to book in advance.
Level Access
All of our buildings, toilets, and paths are wheelchair accessible. We have a map available that shows paths with steeper inclines and how to get around them. Our only paths with natural substrate (bark) are located in "South America" and are a short distance if you wish to traverse them.
Distances
Volunteers are spaced throughout the zoo that can direct you to the fastest/easiest routes throughout the zoo grounds. There are seats throughout the zoo to rest at, and many of our viewing points are visible form a seated position for those in mobility scooters or wheelchairs. If you do not have a mobility scooter or wheelchair with you, we have our own fleet: wheelchairs are free of charge, mobility scooters are $15. Each can be booked for 3 hour stints, it is always best to book in advance by calling us on 09 360 3805.
Urgent Toilet Access
All maps and directional signage shows the location of toilet blocks, and every precinct in the zoo will have at least one block of toilets. Every permanent café (excluding Korimako café) has a toilet block located next to or within the café.
Disability Assist Dogs
We allow assistance dogs but require a copy of the vaccination records for our vets as we are a quarantine facility. Certain areas are restricted due to animals being sensitive to assistance dogs, and we will provide a map and route for you to follow that will allow you to enjoy the zoo while avoiding these areas.
Essential Companions
Anyone who requires support to visit the zoo will receive a support person ticket free of charge. This also applies to annual passes, where the passholder who requires assistance to visit the zoo will receive a free blank support person card to allow one adult to visit with them.
Difficulty Accessing Visual Information
We have volunteers to assist with information throughout the zoo, and many of our signage uses symbology and images as well as text. Information relating to the animals and exhibits are available online through our website in video form, and text form for screen readers. Announcements are made audibly over the PA system for impromptu encounters.
Difficulty Accessing Audible Information
We use a lot of visual information in our signage, and have computers and paper at all of our front of house areas to allow for non-verbal communication.
Hidden Disabilities
We have a full team of first aid officers at the zoo, who are trained to help with everything from someone who may have overexerted themselves, to extreme events such as heart attacks, seizures, and people collapsing. The Zoo is a large area (40ha) but all staff have radios and so can communicate across the zoo to coordinate any assistance you might need. We have a sensory map to guide people who are sensitive to sounds, smells, and crowds so they can prepare or avoid different stimuli throughout the zoo.
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