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Fully Certified

Christchurch Airport

General Information

30 Durey Road, Christchurch 8053

03 358 5029

Opening Times - Check before visiting as might change

Christchurch Airport is committed to providing assistance that is readily accessible to all members of the community. When planning your journey, please remember to let your airline know about any special assistance you may require. While at the airport, you can also look for the team of friendly Airport Ambassadors, who are available to help every day from 8am - 4pm. You can find them at one of our information desks, located on the ground floor.
Notes for Cardholders

Standing and Queuing
Ask a staff member to direct you to the designated counter or bring you to front of queue if possible. If available, ask where the priority seating is located.
Level Access
Book special assistance directly with your airline if required, be specific about what your requirements are.
Book special assistance directly with your airline if required, be specific about what your requirements are.
Urgent Toilet Access
Accessible bathrooms are available in all toilet blocks, ask a staff member where the nearest bathrooms are located.
Disability Assist Dogs
You are permitted to bring your service dog into the terminal.
Essential Companions
You will need to contact your airline if your essential companion is not travelling to seek further assistance.
Difficulty Accessing Visual Information
Flight information is displayed on screens throughout the terminal, the airlines will also use a PA to announce flight departure details and other information.
Difficulty Accessing Audible Information
The terminal building is equipped with a Wi-Fi hearing Loop which provides coverage in the Level 1 food court and Domestic Departure Lounge. The purpose of this loop is to provide hearing impaired persons with Wi-Fi assisted hearing. It will work for hearing aids with Bluetooth ability via a smartphone. For those persons with traditional telecoil hearing aids, there is no interface, so the phone app can be used with headphones. If you identify as requiring additional assistance, our staff are trained to speak slowly and clearly when required.
Hidden Disabilities
Please let our staff know what your needs are, and they will do their best to assist you.
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