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Fully Certified

Nelson City Council Customer Service Desk

General Information

110 Trafalgar Street, Nelson 7010

03 546 0200

Opening Times - Check before visiting as might change

Monday, Tuesday, Thursday, Friday: 8.30am to 5.00pm, Wednesday: 9.00am to 5.00pm

Overview
Nelson City Council Customer Services
Notes for Cardholders

Standing and Queuing
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If there are queues, wave your card at us and we will serve you promptly.
Level Access
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Our building has level access throughout, including one lift to access public area. We have one accessible parking bay directly outside the main entrance. This is in the main street, Trafalgar Street. This is not on Council premise. The best entrance is our main entrance.
Distances
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Our building is not large and there is plenty of seating throughout that you are welcome to use. Our accessible parking is located outside the building on Trafalgar Street.
Urgent Toilet Access
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We have two accessible toilet facilities available for customers to use on the ground floor. These are available to be used by all customers. We have two standard toilets located on Level 2A where the Council Chamber is located which is also a public area. One male and one female. If you present this icon to us we will ensure you are next to use the toilet in a discrete way.
Disability Assist Dogs
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We comply with the NZ law with respect to Disability Assistance Dogs. The staff will offer you water for your dog and will indicate the nearest place for the dog to relieve itself.
Essential Companions
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We do not require payment to enter so your companion is more than welcome if they want to purchase something or not.
Difficulty Accessing Visual Information
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Through the Training, the staff are well-informed about adapting their communication and assisting individuals who are blind or have low vision. They can assist you to a seat and guide you to the toilet if required.
Difficulty Accessing Audible Information
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Through the training that the staff have done with the Hāpai Access Card, they are aware of how they can modify how they communicate with you. This includes making sure you can see their face when speaking, speaking clearly, use of pen and paper and being patient. The staff are aware of the NZ Relay service, so please use this if you think it appropriate when ringing if needed.
Hidden Disabilities
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Through the staff's training, they are generally aware of hidden disabilities. Please speak to them about how they can assist in making your time with us great.
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