Fully Certified

Pure Milford

General Information

Milford Sound Visitor Centre (Terminal and Boat Harbour, 1 Milford Sound Highway, Milford Sound 9679 and 26B Shotover Street, Queenstown 9300

03 4424196

http://Puremilford.co.nz

Opening Times - Check before visiting as might change

Open from 7:00 AM to 5:00 PM, with extended hours available in the summer.

Overview

Pure Milford takes you deep into the untouched wilderness of Fiordland National Park, helping you discover your own wild place. Piopiotahi / Milford Sound is home to breathtaking wildlife, vast mountain ranges, and thousand-year-old waterfalls. Enjoy complimentary tea and coffee—or treat yourself to a cold beer—as you watch bottlenose dolphins play around the bow, feel the spray from a 151-metre waterfall, and take in some of the most spectacular views in the world. You can choose to drive through Fiordland National Park yourself, take a coach from Queenstown or Te Anau, or even arrive by fixed-wing plane or helicopter. Then, step aboard our beautifully appointed vessel, Gem of the Sound, for a 1 hour and 45-minute cruise through this prehistoric wonderland.

Notes for Cardholders

To make a booking, visit our website at puremilford.co.nz and enter the discount code Hapai20 at checkout.
During peak summer periods or busy times such as Christmas, Easter, and school holidays, we recommend booking in advance.
You can also book:
By phone: 0800 500 121
By email: book@puremilford.co.nz
In person: At our booking offices in Queenstown or Milford Sound

We have a partnership with Ability Adventures. If cardholders plan to use vehicle transportation, we are happy to connect them with our partner, Ability Adventures (https://www.abilityadventures.co.nz).

It is not a requirement of being registered with the card to offer a discount. You may see doing so as a way of attracting business from this sector, or as a response to the fact that being a disable person results in higher living costs.
However, if you are a business who charges for entry it is a condition to be registered with the card that 'essential companions' have free entry as they will be responsible for assisting the card holder.
Enter into the box below any discounts, 2 for 1 offers, or any extra concessions for carers.
Details 20% discount for Hāpai Cardholders and accompanying adults on Cruise and Coach tours.
Hāpai Card must be presented at check-in. Use discount code "Hapai20".

Standing and Queuing

The Pure Milford check-in desk is located immediately to your right as you enter the terminal building. Seating is available in the center of the terminal if there is a queue at the desk. A courtesy wheelchair is available—please ask our check-in staff if you need assistance. Priority boarding can be arranged upon presentation of an Access Card.

Level Access

The Milford Sound Terminal building is fully accessible for wheelchair users. Accessible parking spaces are available near the entrance, along with accessible toilet facilities. A purpose-built ramp is provided for boarding our vessels, and designated spaces on board are reserved to prioritise wheelchair users. If you prefer to join a coach tour, please note that our coaches do not have a "kneeling" function, and boarding is only possible via stairs. For health and safety reasons, our coach drivers are unable to assist with lifting or transferring guests.

Distances

The Pure Milford check-in desk is located immediately to your right as you enter the terminal building. Seating is available in the centre of the terminal if there is a queue at the desk. A courtesy wheelchair is available; please speak to our check-in staff if you require assistance. Priority boarding can be arranged upon presentation of an Access Card. Mobility parking spaces are located directly in front of the terminal building.

Urgent Toilet Access

The Milford Visitor Centre has multiple male and female toilets available. On our vessel, Maiden of Milford, there are four unisex toilets located on the lower deck, at the bottom of a flight of stairs. On Gem of the Sound, the four unisex toilets are on the main deck and do not require the use of stairs. Please note, we are unable to guarantee the availability of toilets onboard our coaches. However, toilet stops will be made approximately every two hours along the journey.

Disability Assist Dogs

We comply with New Zealand law regarding Disability Assist dogs. All registered Disability Assist dogs are permitted entry to our venue. Accepted proof of registration may include the visitor’s Hāpai Access Card displaying the icon above, or registration documentation accompanied by the dog wearing its relevant service jacket (coat/vest/harness). For additional information, we recommend making a courtesy call to the Department of Conservation Fiordland National Park Visitor Centre at 03 249 7924.

Essential Companions

Essential companions and all adult companions of a Hāpai cardholder will receive a 20% discount on coach and cruise bookings.

Difficulty Accessing Visual Information

A commentary is provided over the public address system onboard both of our vessels. This includes information on emergency procedures, the location of toilets and café facilities, emergency equipment, and general instructions in the event of an emergency. The commentary also introduces the crew and offers their assistance with any queries.

Difficulty Accessing Audible Information

A written version of the commentary is available onboard our vessels. Please ask one of the crew members if you would like a copy. Additionally, maps with information about points of interest along the way are displayed on the walls of the vessel.

Hidden Disabilities

There are quiet areas available on both of our vessels. On the Maiden of Milford, there is a lovely spot on the main deck where you can relax in a bean bag, enjoy the sun, and take in the view through a large window. We often find guests peacefully dozing in the sun in this area. On the Gem of the Sound, there is a peaceful spot on the rear deck outside the café. This area is often overlooked by guests as most head to the upper decks, making it a great place to stand and enjoy the quiet on a fine day.

Current Cardholders

3775

Current Businesses

200plus