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Fully Certified
Te Pou Theatre
General Information
2 Mount Lebanon Lane, Henderson, Auckland 0612
09 213 0496, info@tepoutheatre.nz
Opening Times - Check before visiting as might change
You can find us at Corban Estate Arts Centre. Our team are in weekdays 9am – 5pm and when we have performances and events.
Overview
Te Pou Theatre is a kaupapa Māori performing arts venue for all that supports the presentation and development of contemporary and community performing arts locally, nationally and internationally from our home in Waitākere, Tāmaki Makaurau.
Notes for Cardholders
The price for accessible tickets is generally lower, with the specific amount set by the producer.
When a person buys an accessibility ticket, our ticketing manager will contact them to confirm if they are bringing a companion, and if so, they will receive a companion ticket free of charge.
Standing and Queuing
If you are unable to wait in line, please wave your card at one of our team members, and we will bring you to the front and serve you there.
Seating within the foyer at Te Pou is limited, but we will endeavor to accommodate those who identify themselves to our staff as needing assistance.
Level Access
Te Pou is at one level for all public and audiences. We have accessibility parking on the side of our building, with the main entrance a short distance away.
Distances
Our building is not large, and there is plenty of seating throughout that you are welcome to use. Our accessible parking is 50 meters away. After exiting the vehicle, head towards the café, then turn left to reach the main entrance. We can also cater to those who need the vehicle to come right up to the main entrance and drop the patron off.
Urgent Toilet Access
We have one accessible toilet and five standard toilets. If you present this icon to us, we will discreetly ensure you are next to use the toilet.
Disability Assist Dogs
We comply with the NZ law with respect to Disability Assistance Dogs. The staff will offer you water for your dog and will indicate the nearest place for the dog to relieve itself.
Essential Companions
For cardholders with this icon we are happy to offer a free companion ticket. When you buy an accessibility ticket, our ticketing manager will contact you to confirm if you are bringing a companion, and if so, you will receive a companion ticket free of charge.
Difficulty Accessing Visual Information
Through the training, the staff are well-informed about adapting their communication and assisting individuals who are blind or have low vision. They can help you with the bar menu, assist you to a seat and guide you to the theatre / toilet if required.
Some shows presented at Te Pou Theatre have audio assistance, and some offer a Touch tour before the show. Our staff are trained to assist when needed, and patrons who are visually impaired are seated before the main audience.
Difficulty Accessing Audible Information
Through the training that the staff have done with the Hāpai Access Card, they are aware of how they can modify how they communicate with you. This includes making sure you can see their face when speaking, speaking clearly, use of pen and paper and being patient. The staff are aware of the NZ Relay service, so please use this if you think it appropriate when ringing if needed.
Some shows that present at Te Pou Theatre have a NZ sign language interpreter, and some hold a Touch tour before the show. Our staff are trained to assist when needed, and patrons who are hearing impaired are seated before the main audience, in line with the interpreter.
Hidden Disabilities
Through the staff's training, they are generally aware of hidden disabilities. Please speak to them about how they can assist in making your time with us great.
For our neuro-divergent patrons we have 2 quiet spaces. Our staff, with the assistance of the patron's carer, will ensure the patron feels safe.
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