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Fully Certified
Te Puna o Whakaehu
General Information
215 Gordon Road, Mosgiel, Dunedin, 9024
03 474 2577
Opening Times - Check before visiting as might change
Weekdays 6am – 8pm, weekends 7am – 7pm
Public holidays; the pool is open from 9.30am to 5pm.
There are no group fitness classes or Just Swim lessons on public holidays.
• The pool is closed on Christmas Day, New Year’s Day and Good Friday
• The pool is open from 1pm to 7pm on Anzac Day.
Overview
Te Puna o Whakaehu complex, Mosgiel, has a leisure pool for recreational play for children, a dedicated learners’ pool, mainly used for swimming lessons, and a 25m pool with eight lanes for swimming.
There are spaces for rehabilitation, relaxation and physiotherapy. It has a hydrotherapy pool, which is warmer than the other pools, and a spa which is even warmer. There is ramp access into every pool and two accessible changing rooms.
It has some cool toys, including big inflatables put up during school holidays.
The community can use the meeting room at the complex and the carpark has 80 carparks, as well as e-vehicle and e-bike charging stations.
The complex is located at 215 Gordon Road at the western end of Memorial Park, on the same site as the old Mosgiel Pool.
Notes for Cardholders
A casual Hāpai Access Card swim pass is $3.00 and valid for 7 days. Multiple weeks can be purchased at the same time. Carers are free.
Standing and Queuing
Bench seating is available in the reception foyer for customers who may find standing for extended periods difficult. Customers are welcome to use this seating while waiting for assistance, accompanying others, or preparing for their visit.
An accessible side counter is available at reception. The counter is designed to accommodate wheelchair users and also has a seat available.
The facility entrance and reception area have been designed with wide, accessible pathways to support ease of movement and minimise congestion.
Level Access
The reception access gate is wheelchair friendly and can be opened remotely by reception staff where required.
All pools, with the exception of the leisure pool, provide ramp access with adjacent handrails. The leisure pool provides a gradual beach-style entry designed to support easier access into the water.
Two Tuki Pool Chairs (water wheelchairs) are available free of charge and do not require advance booking. These chairs include swing-away armrests, lockable brakes, and adjustable footplates to assist with transfers and pool access.
Customers are welcome to bring additional accessibility equipment such as transfer boards, flotation aids, and other personal mobility supports.
Several accessible changing facilities are available throughout the facility, including accessible toilets, showers, handrails, emergency assistance buttons, and larger changing spaces.
A fully accessible changing room is available and includes a ceiling hoist, height-adjustable change table, accessible toilet, shower facilities, and assistance call buttons. Customers requiring the ceiling hoist must provide their own compatible sling.
Crutch holders are available adjacent to the hydrotherapy and 25-metre pools. Mobility aids may also be kept poolside, provided emergency exits and access routes remain clear.
Distances
Eight accessible parking spaces are located at the front of the facility, approximately 15 metres from the main entrance. These spaces are connected to the building by accessible pathways and ramps.
In addition to the designated accessible parks, a number of standard parking spaces are located close to the entrance and are also connected by accessible routes.
The facility has been designed to provide straightforward access between key customer areas, including reception, changing rooms, toilets, and pool spaces.
Customers are welcome to bring mobility aids such as wheelchairs, walking frames, crutches, and mobility scooters to support access throughout their visit. Please ensure emergency egress routes and fire exit doors are kept clear.
Urgent Toilet Access
Accessible toilets are available within the facility.
Toilet facilities are clearly signposted and located close to key customer areas, including reception, changing rooms, and pool spaces.
Accessible changing facilities include accessible toilets, handrails, emergency assistance buttons, and high-contrast toilet seats to support a range of access needs.
Ambulant toilet and shower facilities are available within both the male and female changing rooms.
Disability Assist Dogs
Disability assistance dogs are welcome in the facility alongside their owners, in accordance with New Zealand legislation. However, they are not permitted in the water for safety reasons.
Where helpful, staff can provide a water bowl for the dog during the visit.
For safety reasons, customers entering the pool are asked to secure their dog in an agreed location, such as a handrail or the lifeguard chair.
Essential Companions
Hāpai Access Card holders may bring an essential companion or support person free of charge where that person is required to support access to the facility.
Support people may assist with communication, personal care, mobility, supervision, and emergency support according to the needs of the individual.
Customers requiring specialist support or equipment are encouraged to attend with a support person who is familiar with their individual needs and any specialised equipment they use.
Difficulty Accessing Visual Information
The facility was designed in accordance with contemporary building code requirements and accessibility standards, with input from an accessibility consultant during the design process.
Signage throughout the facility is clear, high-contrast, and appropriately located to assist customers with wayfinding.
Staff are available to provide verbal directions and explain signage, facility layouts, and operational information when required.
Customers may request assistance locating key areas such as changing rooms, toilets, seating areas, and pools.
A printed map of the facility layout is available.
Difficulty Accessing Audible Information
Staff are available to communicate important information verbally, in writing, or through a combination of both methods depending on customer preference.
Pen and paper can be provided to support communication where required.
Audio loop systems are available within the facility to support customers who use compatible hearing devices.
The facility’s public address system may be used to communicate important operational information, event announcements, and emergency messages.
Hidden Disabilities
Staff aim to provide a welcoming, inclusive, and respectful environment for all customers, recognising that support needs and disabilities are not always visible.
Customers are encouraged to share any information that may help staff support their visit; however, they are not required to disclose personal information beyond what they are comfortable sharing.
While the facility does not currently provide dedicated low-sensory sessions or spaces, staff can advise on quieter times to visit and provide information about expected activity levels.
Public booking schedules are available to help customers plan their visit around programmes, events, and anticipated usage levels.
Staff are available to explain facility information, operational updates, and service changes where required.
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