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Fully certified

The Loft Christchurch

General Information

Level 1, Eastgate Shopping Centre, Christchurch 8141

0800 865 638

Opening Times - Check before visiting as might change

Monday to Friday: 08.30am-5pm

Overview
The Loft is a safe, non-discriminatory space you can drop into and discuss your needs. Our Social Emergency Response Service offers free support to help you navigate difficult circumstances and access the resources you need to thrive. Our service eliminates the need for you to navigate complex support systems alone during traumatic or stressful periods of your life. Instead, our dedicated team of Kaitūhono Hapori / Community Connectors will guide you through formulating a personalised plan and facilitate the necessary referrals and handovers on your behalf. How it Works: You don’t need a referral or appointment. You can drop into The Loft and ask to speak to a Kaitūhono Hapori / Community Connector. Alternatively, you can request support by calling our 0800 number or via the contact us page on our website. We can often see people immediately, but please be aware there may be a wait. During your session, you can talk to our kaimahi about your situation and what you need support with. From there, we will create a plan with you that may include referrals to other agencies and/or information for you to follow up on. Our Collaboration: The Loft provides a collaborative hub where multiple specialist support organisations work together. This environment empowers us to respond to your needs quickly and efficiently by having access to information and resources that you might need, while linking you to a wide range of supports all under one roof.
Notes for Cardholders

Standing and Queuing
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We can move you straight into our Client Meeting Rooms so you do not need to wait in the reception area (when rooms are available).
Level Access
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Our space is wheelchair accessible. The mall entrance doors are automatic, and our door remains open during business hours.
Distances
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We are located upstairs and accessible by two lifts. Disabled parking is available close to Eastgate Mall.
Urgent Toilet Access
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We have a disabled toilet on site and further disabled toilets available across the corridor
Disability Assist Dogs
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We comply with the NZ law with respect to Disability Assistance Dogs. The staff will offer you water for your dog and will indicate the nearest place for the dog to relieve itself. We have a short route to the outside area for their toilet needs.
Essential Companions
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Your support person is welcome to attend assessments with clients
Difficulty Accessing Visual Information
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Through the Training, the staff are well-informed about adapting their communication and assisting individuals who are blind or have low vision. They can assist you to a seat and guide you to the toilet if required.
Difficulty Accessing Audible Information
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Through the training that the staff have done with the Hāpai Access Card, they are aware of how they can modify how they communicate with you. This includes making sure you can see their face when speaking, speaking clearly, use leaflet, pen and paper and being patient.
Hidden Disabilities
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Through the staff's training, they are generally aware of hidden disabilities. Please speak to them about how they can assist in making your time with us great.
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